Blackboxx Case Study
Blackboxx is one of the world’s top-rated e-commerce platforms specializing in the spirits vertical. Their customers include some of the top wineries across the world. End users (winery visitors) also shop actively via the Winery's web store. Most wineries have loyalty programs which creates the need for keeping customer profile and transaction history in sync across all systems.
Customer data exists in Blackboxx (e-com/web store) but when he walks into the winery there is no information about him
Data does not sync amongst web and physical stores, resulting in 100s of hours of manual reconciliation
Duplicate records, errors and mismatches result in poor customer experiences
No duplication, auto-detection of errors/mismatches and correction
Data flows seamlessly between POS and E-com, no manual entries needed
Blackboxx has on-boarded 8 large wineries since and the integration has been stable for 1.5 years.
Shoppinpal also provides full support and hosting services so that Blackboxx can focus on their core product while still providing their customers with the data sync service they really need. This has helped in increasing customer loyalty and preventing churn as the end customers are able to use their POS with their Blackboxx platform without having to make wholesale changes to their operations or migrate to a new system.